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Lilly's Glow out Dec 31
Lilly's Glow Pre-Sale Now

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Frequently asked.

How long does shipping take?

Standard ( UPS, USPS) shipping typically takes 5-7 business days from when your order is placed to delivery at your door. Please note that this timeframe may vary during holidays due to higher shipping volumes.

How can I track my order?

Once your order is shipped, you’ll receive an email with tracking information. This will allow you to monitor your order’s journey from our facility to your doorstep. If you don’t see an email, please check your spam folder or contact us for assistance.

What is your return/exchange policy?

We accept returns or exchanges within 30 days of delivery if the product is unused and in its original packaging. For detailed instructions on how to initiate a return, please visit our Returns & Exchanges page or reach out to our customer service team.

What should I do if my order arrives damaged or incorrect?

We’re here to help! If your order arrives damaged or contains an incorrect item, please contact our customer service within 7 days of delivery. Provide photos of the issue, and we’ll work with you to resolve it quickly.

When is the last day to order for Christmas delivery?

To ensure your order arrives in time for Christmas, please place it on or before December 14. Orders placed after this date may not arrive by December 25.